We can prepare regular health check reports for clients to give them a quick summary of their IT infrastructure’s overall health and performance. This not only allows us to monitor past performance, but also identify potential issues that needs to be addressed, before they cause an interruption.
Depending on the service agreement, health checks may be conducted on a monthly, bi-monthly or quarterly basis. Our experienced engineers will carefully review the results of the health check, making suggestions to improve the client’s IT infrastructure performance as necessary.
Infocan's on-demand technical support service is highly flexible and comprehensive. Clients will have access to complete technical support services from our remote and onsite experienced engineers should the need arise. Our service is designed to empower customers with the best possible reliability, availability and efficiency on their mission-critical systems.
We are committed to provide the highest level of outsourced IT help desk support to all clients Clients can rely on our service to solve their daily IT operation issues so that they can focus on their own business operations. Our help desk service is provided by Infocan's experienced technical staff, either onsite, over the phone or through email.
We follow industry best practices, first by logging the service request. We then look at the issue, helping manage the issue and escalating unresolved issues to specialized support groups, including third-party vendors, until the it is resolved to the end-user’s satisfaction.