By outsourcing the management of their technology to Infocan, customers can focus precious resources on developing respective core competencies and achieving peak performance in their businesses. In order to provide an all-around IT Maintenance Service to our valuable customers, Infocan will customize its maintenance service in:

Regular Health Check

Regular Health Check Reports will be provided to customers for reviewing and keeping track of system performance. The Scheduled Health Check is available according to both parties' mutual agreement and service coverage as often as:

	Monthly
	Bi-monthly
	Quarterly

As part of an ongoing partnership with customers, Infocan regularly provides recommendations to enhance network availability and performance while lowering support costs.

On-Demand Technical Support

Infocan's on-demand technical support service is highly flexible. We support hardware manufacturers and software developers by extending the range of requirements with a customized Service Level Agreement (SLA). The delivery of replacement parts and on-site labor - all designed to empower customers with the best possible reliability, availability and efficiency on their mission-critical systems.

Help Desk Service

The company is committed to providing the highest level of support to all customers while helping to lower the total cost of ownership (TCO). The help desk service is provided by Infocan's skillful technical staff over the phone or e-mail. All problems are logged. The staff need to manage the in-coming problems for the end-user until problem resolution or escalate unresolved problems to designated support groups, including third-party vendors or process on demand technical support as required.

Vendor Management